Refund and Returns Policy

Refund and Returns Policy

At Loom Computer, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, our Refund and Returns Policy outlines the conditions and processes for requesting a refund or return.

1. Eligibility for Returns

We accept returns under the following conditions:

• The product is defective, damaged, or not functioning as advertised.
• The product is returned in its original packaging, along with all accessories and documentation.
• The return request is initiated within 7 days of receiving the product.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Software, digital products, or license keys that have been activated or downloaded.
• Products damaged due to misuse or unauthorized modifications.
• Clearance or sale items explicitly marked as non-returnable.

3. Refund Policy

• Refund Method: Refunds will be processed to your original payment method or as store credit, based on your preference.
• Processing Time: Refunds will be initiated within 7-10 business days after we receive and inspect the returned item.
• Partial Refunds: If a returned item is missing parts or is not in its original condition, a partial refund may be issued.

4. Return Process

1. Initiate a Return: Contact us at support@loomcomputer.in or call us at +91 90503 08001 with your order details and reason for the return.
2. Approval: Once your return request is approved, we will provide instructions for returning the product.
3. Ship the Product: Pack the product securely and send it to the address provided. Customers are responsible for return shipping costs unless the return is due to our error.
4. Inspection: Upon receiving the product, we will inspect it to ensure it meets the return criteria.

5. Cancellation Policy

• Orders can be canceled before they are shipped. Once shipped, cancellations will be treated as returns.
• Refunds for canceled orders will be processed within 5-7 business days.

6. Exchanges

We offer exchanges for defective or damaged items. Please contact us within 7 days of receiving the product to request an exchange.

7. Contact Us

For any questions or assistance with refunds and returns, please reach out to us:

• Email: support@loomcomputer.in
• Phone: +91 90503 08001
• Address: Shop No. 1, In front of Gali Number 3, Jawahar Nagar, Hisar, Haryana – 125001

We are committed to providing you with a hassle-free shopping experience. Thank you for choosing Loom Computer!